Indian Railways 139 enquiry, helpline number integrated! Check PNR, train status, fares, file complaints
Contents
- 1 Indian Railways 139 enquiry, helpline number integrated! Check PNR, train status, fares, file complaints
- 2 Interactive Voice Response System (IVRS)
- 3 Destination Alert
- 4 Steps for Activating Destination Alert with Assistance from139 customer Service Executive
- 5 Wake-up Alarm
- 6 SMS Service:
- 7 How to use Indian Railways integrated helpline number 139:
Dial139
The user can just call, send an SMS or use USSD from any Village or Town or City without STD for all basic enquiries of train running and reservation related enquiries like PNR Status, Ticket (General & Tatkal) availability, Train Arrival, Departure, Diverted & Cancelled Schedules, Seat availability, Ticket Cancellation, Fare, Destination Alert, Wakeup Call etc..
- Accessible from all telephones (Landline, Mobile etc.) and from all Service Providers.
- Information can be obtained in Regional languages also other than English & Hindi.
To overcome the inconvenience over multiple helpline numbers for grievances and enquiry during railway travel, Indian Railway has integrated all railway helplines into single number 139 (Rail Madad Helpline) for quick grievance redressal and enquiry during the journey. As the new helpline number 139 will take over all the existing helpline numbers, it will be easy for the passengers to remember this number and connect with Railways for all their needs during the travel.
Various Railway grievances helplines were discontinued last year. Now, Helpline no. 182 would also be discontinued from 1.4.21, and merged into 139.
The Helpline 139 will be available in twelve languages. Passengers can opt for IVRS (Interactive Voice Response System), or directly connect to call-centre executive by pressing * (asterisk). There is no need of a smart phone to call on 139, thus, providing easy access to all mobile users.
It may be noted that on an average basis 139 helpline receives enquiry 3,44,513 calls / sms per day.
Interactive Voice Response System (IVRS)
Menu of 139 Helpline (IVRS) is as under:
- For security & medical assistance, passenger has to press 1, which connects immediately to a call center executive.
- For enquiry, passenger has to press 2 and in the sub menu, information regarding pnr status, arrival / departure of the train, accommodation, fare enquiry, ticket booking, system ticket cancellation, wake up alarm facility / destination alert, wheel chair booking, meal booking can be obtained.
- For general complaints, passenger has to press 4
- For vigilance related complaints, passenger has to press 5
- For Parcel & goods related queries, passenger has to press 6
- For IRCTC operated trains queries, passenger has to press 7
- For status of complaints, passenger has to press 9
- For talking to call center executive, passenger has to press * ( asterisk)
Ministry of Railways has also launched Social Media campaign #One Rail One Help line 139 to inform and educate the passengers.For more visit irctcportal.gov.in
Destination Alert
Railway Passengers can set destination alert on
- 139Railway Enquiry Service IVR
- 139Railway Enquiry service with assistance from customer service Executive
- SMS139with one simple keyword
Steps for Activating Destination Alert on139IVR
- Dial139from the Mobile you want to set Destination Alert
- Choose your preferred language
- Select option 7 from the IVR main menu
- Press 2 for Destination Alert
- Enter your 10 digit PNR number
- Press 1 to confirm your PNR number
Destination alert shall be set for the given PNR Number, you will also receive a confirmation message on Your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name
Steps for Activating Destination Alert with Assistance from139 customer Service Executive
While conversing with the Customer Service Executive
- Please convey your 10 digit PNR number
- Please reconfirm your mobile number on which destination alert is to be set
- Customer Service Executive will confirm that destination alert has been set
Note:↴
- You will also receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name.
Activating Destination Alert through SMS on SMS139
- You can also set destination alert using SMS139service. JUST send following SMS from the mobile on which you want to activate Alert: ALERT (PNR Number)
Note:↴
- You will receive a confirmation message on your mobile as “DESTINATION ALERT call has been set on your mobile number for Destination Station Name.
Note:↴
- Call/SMS only from the mobile number on which you want to set destination alert.
Wake-up Alarm
Railway Passengers can set Wake-up Alarm on
- 139Railway Enquiry Service IVR
- 139Railway Enquiry Service with assistance from Customer Service Executive
Steps for Activating Wake- up Alarm on139IVR
- Dial139from the Mobile you want to set Wake-up Alarm
- Choose your preferred language
- Select option 7 from the IVR main menu
- Press -1 for wake-up Alarm
- Enter your 10 digit PNR number
- Press 1 to confirm your PNR Number
- Enter STD code on which you want Activate your wake-up Alarm or Press (*) to contact our customer care executive
Note:↴
- Wake-up Alarm shall be set for the given PNR number, you will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on your mobile number for Destination Station Name.
Step for Activating Wake-up Alarm with139Customer Service Executive While conversing with the Customer Service Executive-
- Please convey your 10 digit PNR number.
- Please reconfirm your mobile number on which Wake-up Alarm is to be set.
- Customer Service Executive will confirm that the Wake-up Alarm has been set.
Note:↴
- You will also receive a confirmation message on your mobile as “WAKE-UP ALARM call has been set on you mobile number for Destination Station Name.
Note:↴
- Call only from the mobile number on which you want to set Wake-up Alarm
Charges Applicable:↴Following call charges are applicable for calls received on139
Mobile:↴Rs. 1.20 for a pulse of 60 seconds for calls from Metro cities while for calls from non metro cities/areas the charges are Rs. 2 for a pulse of 60 seconds.
SMS:↴SMS Cost is Rs. 3 per SMS.
SMS Service:
| PNR Enquiry: | SMS “PNR <10-digit PNR number>” to 139 For example:PNR 1234567890 |
|---|---|
| Train Arrival/Departure Enquiry: | SMS “AD<Train number> < Station STD code>” For example:AD 12859022 |
| For Accommodation Availability: | SMS ” SEAT<Train number><DOJ** ddmmyy> <Station from:STD code> <Station to:STD code><class><Quota>***”to 139 For example:SEAT 12561 020611 0542 0571 SL G |
| Fare Enquiry: | SMS “FARE<Train number> <DOJ** ddmmyy> <Station from: STD code> <Station to: STD code> <class> <Quota>***” to 139 For example:Fare 12561 020611 0542 0571 SL G |
| Train Time Table: | SMS “TIME<Train number> to 139 For example:TIME 14034 |
| Train Name/Number: | SMS “TN<Train Name> or TN< Train number>” to 139 For example: TN Kalka Shatabdi or TN 14034 |
Note:
- Premium Charges of Rs. 3.00 Per SMS are aplicable.
- DOJ is stand for “Date of Journey”.
- Quota is an optional field. For Example, please enter G for General, CK for Tatkal.
- For CLASS field please enter 1A for First Class AC, 2A for Second Class AC, 3A for Third Class AC, SL for Sleeper, CC for Chair Car, 2S for Second Sitting.
How to use Indian Railways integrated helpline number 139:
In order to seek help or information through the integrated helpline number, after dialing 139
- Press 1 for information related to safety and medical emergencies
- Press 2 for information related to train fares, PNR and ticket booking
- Press 3 for lodging complaints related to catering services
- Press 4 for general complaints
- Press 5 for complaints related to corruption
- Press 6 for information related to rail accidents
- Press 9 to know the status of your registered complaints
- Press * to seek call centre service